OUR RETURNS POLICY

OUR RETURNS POLICY

We can’t accept the return of any product because we make it specially for you. If goods do not meet these criteria, we will send another the same product to you. You are responsible for returning the item back to us and for the return postage. We do no accept responsibility for the item until it is received by us. We recommend that you obtain proof of postage and would advise that you return by Recorded Delivery.

RETURNS TIMESCALE
From receipt of your parcel we aim to process your returns as quickly as possible and usually within 48 hours. At busy periods of the year please allow up to 7 working days for your return to be processed.
We do not credit back the return postage costs.

FAULTY PRODUCTS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Please submit your comments max. up to 3 days from receiving the order.

If you think a product is faulty, please contact us and our team will assist you with organising to return the product. If the item is deemed faulty we provide a replacement.

CHANGES TO YOUR ORDER
If you need to make any changes to an order once it has already been submitted and payment is complete, please contact our Customer Service team: willdostudio@gmail.com as soon as possible. Please note we cannot guarantee any changes. We can make some changes just before we start to make the project, after that it is impossible.

CONTACT US
If you have any questions, please get in touch via our contact us form. During business hours you can also contact us via willdostudio@gmail.com