Last updated 29 October 2026
This policy explains what personal information Will Do Studio collects when you shop with us, send us an enquiry or visit our website, why we need it, who we share it with and the rights you have over it. We keep it short and in plain English.
Who we are
Will Do Studio Ltd (company number 14908366) is the data controller for the personal information described here. We are a design and engraving studio and shop based in Trowbridge, Wiltshire.
Studio and shop at 22 Castle Street, Trowbridge, Wiltshire BA14 8AS. Email hello@willdostudio.co.uk or call 01225 535125.
Will Do Studio Ltd is registered in England and Wales, company number 14908366. Registered office Holloway House, Epsom Square, White Horse Business Park, Trowbridge, Wiltshire BA14 0XG.
What we collect
When you place an order
Your name, delivery and billing address, email address, phone number, the items you order, and the personalisation you give us, such as names, dates, messages, photos or logos. Payments are taken by PayPal or Revolut. We never see or store your full card details.
When you send us an enquiry
Your name, business name, email, phone number, what you need and any files you upload through our forms, by email, on WhatsApp or in the shop. This covers quote requests for business, hotel and souvenir orders and applications to our WDS Partners programme.
When you create an account
Your login details, saved addresses and order history, so you can reorder and track your orders.
When you browse our website
Technical information such as your device, browser, pages visited and how you arrived at our site. We collect this through cookies, and only use analytics and advertising cookies if you agree to them.
How we use it and why
| What we do | Our lawful basis |
|---|---|
| Make, personalise, deliver and support your order, and handle returns | To perform our contract with you |
| Reply to enquiries, prepare quotes and proofs | Taking steps at your request before a contract, or our legitimate interest in answering you |
| Keep accounting and tax records | Legal obligation |
| Protect the site from spam and fraud, for example with reCAPTCHA | Our legitimate interest in keeping the site secure |
| Measure how the site is used and show relevant adverts | Your consent, given through the cookie banner |
| Send you news and offers by email | Your consent, which you can withdraw at any time |
We only use the photos, logos and wording you send us to make your order and show you proofs. We will never use them in our own marketing without asking you first.
Who we share it with
We do not sell your personal information. We share it only with the companies that help us run the business, and only as far as they need it.
- Payment providers. PayPal and Revolut take your payments securely.
- Delivery. Royal Mail delivers your parcel and sends tracking updates.
- Website and email. Our hosting and email providers, plus WordPress and WooCommerce, which run our shop.
- Google. Google Analytics and Google Ads if you accept those cookies, and reCAPTCHA to stop spam on our forms.
- Meta. The Meta pixel for Facebook and Instagram advertising, if you accept those cookies.
- WhatsApp. If you contact us there, WhatsApp handles those messages under its own privacy policy.
- Advisers and authorities. Our accountant, and HMRC or the police when the law requires it.
Some of these providers, such as Google, Meta and PayPal, may process data outside the UK. When they do, the transfer is protected by UK adequacy regulations or approved contract terms such as the International Data Transfer Agreement.
How long we keep it
- We keep orders, invoices and payment records for six years, as required for tax purposes.
- We keep personalisation files, such as photos and logos, for up to 12 months after your order so we can help with reorders, unless you ask us to delete them sooner.
- We keep enquiries that do not lead to an order for up to 24 months.
- We keep your account until you ask us to close it.
- We keep your email marketing consent until you unsubscribe.
Your rights
Under UK data protection law you can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or send it to another organisation. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email us and we will reply within one month.
If you are unhappy with how we handle your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
Cookies are small files stored on your device. We use three kinds.
- Essential cookies keep your basket, login and checkout working and keep the site secure. They are always on.
- Analytics cookies from Google Analytics show us which pages are useful, so we can improve the site.
- Advertising cookies from Google Ads and Meta help us show our adverts to people likely to be interested and measure whether they work.
Analytics and advertising cookies are only set if you accept them in our cookie banner. You can change your choice at any time with the cookie settings button in the bottom corner of every page.
Children
Our shop is meant for adults. We do not knowingly collect information from children under 13. Where a gift is personalised with a child’s name or date of birth, we use it only to make that order.
Keeping your information safe
Our website uses an encrypted connection, access to customer information is limited to the people who need it, and payments are handled by specialist payment providers.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
For any question about your information, contact us.
Studio and shop at 22 Castle Street, Trowbridge, Wiltshire BA14 8AS. Email hello@willdostudio.co.uk or call 01225 535125.
Will Do Studio Ltd is registered in England and Wales, company number 14908366. Registered office Holloway House, Epsom Square, White Horse Business Park, Trowbridge, Wiltshire BA14 0XG.
